Terms & Conditions
Welcome to Muthuma International. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
1. Introduction
These Terms and Conditions govern your use of our website and services. Please read them carefully before placing any orders. If you do not agree, kindly refrain from using our platform.
2. Eligibility
By using our platform, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. You also agree that all information you provide — whether for purchasing products, booking medical services, or accessing healthcare consultations — is accurate, complete, and up-to-date. Minors or individuals without legal capacity may only use the platform under the supervision of a parent or legal guardian.
3. Medical Disclaimer
The products, services, and information provided through our platform are intended for general healthcare, wellness, and informational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider regarding any medical condition or before starting any new treatment or medication.
4. Product Information
We strive to ensure that all product descriptions, images, and pricing information on our platform are accurate. However, we do not guarantee that all content is error-free. Product availability, pricing, and service offerings are subject to change without prior notice.
5. Orders and Payments
All orders or service requests placed through our platform are subject to confirmation and acceptance. We reserve the right to cancel or refuse any order or booking if fraudulent activity, suspicious behavior, or pricing errors are detected. Payments must be made through our approved and secure payment methods.
6. Prescription Policy
Certain medications and medical products require a valid prescription from a licensed healthcare professional. By placing an order for such items, you agree to provide an authentic and verifiable prescription. Failure to do so may result in the cancellation of the order and refusal of service.
7. Delivery & Shipping
We strive to deliver products and services promptly and securely. Delivery times may vary depending on your location, product availability, or the nature of the service booked. Our platform is not liable for delays caused by courier services, healthcare providers, or unforeseen events beyond our control.
8. Returns & Refunds
Due to health and safety regulations, we cannot accept returns or exchanges of opened or used medical products and consumables. Refunds or replacements will only be provided for defective, damaged, or incorrect items, subject to verification by our team.
9. Privacy Policy
Your privacy is important to us. All personal and medical information collected during registration, orders, or service bookings will be handled in accordance with our Privacy Policy.
10. Limitation of Liability
Our platform, its affiliates, and staff shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or information provided on the platform.
11. Updates to Terms
We may revise these Terms and Conditions from time to time. Updated terms will be posted on this page, and your continued use of our platform, products, or services constitutes acceptance of the revised terms.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
support@yourplatform.com